Last Updated: [Insert Date]
Jurisdiction: Ireland / EU GDPR
This Privacy Policy describes how Surff-AI ("we," "us," or "our") collects, uses, and discloses information in connection with the Surff-AI ecosystem, including our websites, chatbots, and the "Review Funnel" (collectively, the "Service").
Under the General Data Protection Regulation (GDPR), Surff-AI acts as a Data Processor for the information provided by our Clients’ customers, and as a Data Controller for the information provided directly by our Clients.
When you sign up for a Surff-AI demo or subscription, we collect:
Business Contact Information: Name, email address, phone number, and business address.
Asset Data: Domain details, Google Business Profile credentials (via secure API), and social media page access for integration.
Through the use of our chatbots and review funnels, we process:
Communication Data: Phone numbers (specifically for WhatsApp/SMS communication), names, and the content of chat messages.
Feedback Data: Review content, star ratings, and internal feedback submitted through the "Customer Resolution Portal."
Service Delivery: To build and host the Client website and facilitate AI-driven communication.
The Review Funnel: To send automated review requests via WhatsApp on behalf of the Client.
Communication Triage: We utilize a filtering system to process customer feedback. This allows the Client to address negative experiences privately through a "Customer Resolution Portal" while directing positive experiences to public review platforms (e.g., Google Business Profile). This is conducted to improve customer service outcomes.
To provide our enterprise-grade service, data is shared with the following sub-processors:
All data is stored using industry-standard encryption. We utilize enterprise-grade hosting environments (Google Cloud/Cloudflare) to ensure the integrity and availability of your information.
Data Retention during Demo: If the 30-day demo is not converted to a permanent subscription, all personal data associated with that sub-account will be queued for deletion in accordance with our data retention schedule, unless required to be kept by law.
Under the GDPR, individuals in Ireland and the EU have the following rights:
To exercise these rights, please contact our Data Protection Officer at [Insert Support Email].
The websites we build utilize essential cookies to ensure the functionality of the AI chatbot and to track the success of lead generation forms.
If you have any questions about this Privacy Policy or our data practices, please contact:
Surff-AI Data Protection
Kildare, Ireland
support@surff-ai.com